WhatsApp for Restaurants & Food Delivery
Bypass expensive delivery app commissions and take direct orders via WhatsApp.
Third-party delivery apps take massive commissions from restaurant profits. By utilizing WhatsApp QR codes on tables and click-to-chat links in your social media bios, restaurants can establish a direct line to customers for food ordering, reservations, and customer feedback.
Create a Restaurant Reservation Link
Industry Use Cases
Direct Takeaway Orders
Allow customers to send their order directly to your kitchen's WhatsApp number, bypassing platforms like UberEats or Deliveroo.
Table Reservations
Use a WhatsApp link in your Instagram bio so patrons can instantly check availability and book a table for the evening.
Digital Menus
Set up an auto-reply that sends a PDF menu or a link to your digital menu whenever a customer initiates a chat.
Customer Feedback
Follow up after a meal to ask for a review or address any complaints privately before they end up on public review sites.
Ready-to-Use Message Templates
Takeaway Order
Hi, I would like to place an order for pickup at [Time]. My order is: [Items].
Table Reservation
Hello, I'd like to book a table for [Number] people on [Date] at [Time].
Menu Request
Hi! Could you please send me your current menu?
Offline Marketing with QR Codes
- Tabletop QR CodesPlace a QR code on every table. When scanned, it opens a chat with 'Table 5 needs assistance' or allows them to order.
- Window StickersPut a QR code on your restaurant's front door so people walking by after hours can scan it to view your menu or book for tomorrow.
Campaign Tracking Strategies
| Scenario | Benefit of Tracking |
|---|---|
| Flyer Drops | Print unique tracking QR codes on flyers distributed to different neighborhoods to see which area yields the highest scan-to-order rate. |
| Instagram vs TikTok | Track which social media platform drives more direct reservation inquiries to your WhatsApp. |
Frequently Asked Questions
Can I accept payments through WhatsApp?
In some countries, native WhatsApp payments are available. Otherwise, you can easily send a payment link (like Stripe or Square) directly in the chat once the order is confirmed.
How do I handle multiple orders during rush hour?
For high-volume restaurants, you should use the WhatsApp Business API combined with a shared team inbox so multiple staff members can respond to orders simultaneously.